Countryside Veterinary Clinic works as a team, with the pet’s owner, to provide the best healthcare for all of its patients. Our team consists of Veterinarians, a Practice Manager, Registered Licensed Veterinary Technicians, Receptionists, Veterinary Assistants, and a Groomer. A brief description of their roles is listed below. If you feel that you would be an enthusiastic, caring, addition to our healthcare team, please apply to Countryside Veterinary Clinic either through our email or direct mail. If a position is not currently open, we may keep your resume on file.
The receptionist is usually the first person clients interact with at the practice or the “face” of the practice. The first impression that the client receives through interacting with the front desk staff often has the greatest effect on the client’s overall impression of the practice. One of the goals of the veterinary receptionist is to make clients feel welcome. The veterinary receptionist must be a friendly and cheerful person. Good organizational skills are also essential to handle the wide variety of tasks that the receptionist performs. There are some specific training programs available for veterinary receptionists or they may be trained on the job. The duties of the veterinary receptionist include answering the telephone, scheduling appointments, greeting clients, filing patient records, and collecting and recording payments.
Registered Veterinary Technician
The veterinary technician is an integral member of the veterinary healthcare team. Veterinary technicians have been educated in the care and handling of animals, the basic principles of normal and abnormal life processes, and in many laboratory and clinical procedures. All veterinary technicians work under the supervision of a licensed veterinarian. While a veterinary technician can assist in performing a wide variety of tasks, they cannot diagnose, prescribe, perform surgery, or engage in any activity prohibited by Maryland’s veterinary practice act. Some of the tasks they are training to do include:
- Obtain and record patient case histories
- Collect specimens and perform laboratory procedures
- Provide specialized nursing care
- Prepare animals, instruments, and equipment for surgery
- Handle anesthesia procedures
- Assist in diagnostic, medical, and surgical procedures
- Expose and develop radiographs (x-rays)
- Advise and educate animal owners
- Supervise and train practice personnel
- Perform dental prophylaxes
The Veterinary Assistant is another vital member of the practice team. The veterinary assistant is an individual who has training on the job or through a high school or vocational school program. More formal training programs for veterinary assistants can be found through community colleges, vocational high schools, through distance education, and on the Internet. Some accredited veterinary technician programs also have courses designed just for Veterinary Assistants. Veterinary assistants assist veterinary technician and/or the veterinarian by restraining animals for examinations, radiographs, injections, or other technical procedures. The veterinary assistant must be able to modify the restraint technique for each technical procedure. A basic knowledge of animal behavior should be present so the assistant can recognize any signs of aggression in the patients. Veterinary assistants help maintain equipment and supplies and sterilizing instruments used for surgery. Prescriptions dispensed to the client for their pet may be counted or measured by the veterinary assistant. The assistant is also responsible for packaging and labeling the prescription. Veterinary assistants care for the boarding animals including walking, feeding, and bathing. Veterinary assistants perform basic laboratory tests such as blood tests, fecal specimens and cytology samples. Good communication skills are especially important because the Veterinary Assistant must be able to acquire medical history form the client and answer client questions and be very knowledgeable in preventive care such as proper nutrition, vaccinations and heartworm flea and tick preventatives.
The Practice Manager is responsible for the many different aspects of practice management including human resources, marketing, law and ethics, finance as well as organization of the practice. The successful practice manager is able to balance many different elements of management as well as be resourceful, excellent with time management, able to mediate conflicts with clients as well as support team members, be detail-oriented, have initiative and have an excellent sense of customer service.
Most groomers acquire training through apprenticeship programs or formal education and accreditation. The grooming process involves brushing and cutting the fur, clipping nails, cleaning ears, bathing, drying and finally styling the fur. Groomers are responsible for sharpening sanitizing and maintaining their own equipment. Groomers must have exceptional animal handling skills and great communication skills with the staff and the clients.